Why You May Need to Complete Human Verification with Proton VPN

Proton VPN users may encounter human verification requests from time to time, which can be frustrating and inconvenient. However, this is not the only factor that can lead to such requests. In fact, there are several reasons why you might need to complete a verification method when using Proton VPN.

One of the primary reasons for human verification is if you attempt to create multiple Proton VPN accounts. This is because we have an algorithm in place that determines when our users need to complete a verification method based on various factors. The system takes into account several different criteria before deciding whether or not to ask you to verify your identity.

Once you've set up your account, if the system has trouble identifying you as a human when you log in, you may be asked to enter a verification code sent to you via your chosen method. This is an important step in maintaining the integrity of our service and preventing fake accounts from being created.

However, it's worth noting that completing human verification is not just limited to creating multiple accounts. In some cases, if our system has trouble identifying you as a human when you log in, you may be asked to complete a verification method even if this is your first time signing up for Proton VPN.

When you sign up for an account with Proton VPN, you will be asked to choose how you would like to receive your human verification code. You can opt for either email or SMS delivery, depending on your preference.

It's also important to note that entering an email address that is used for human verification in another account may result in that email being blocked. This is done to prevent spam bots from creating fake accounts and taking up network bandwidth, which could slow down connections for our real users.

To maintain the integrity of our service, Proton VPN must take measures to avoid the creation of accounts by bots. That's why we use two different human verification methods to ensure that only legitimate users are able to create accounts with us.

If you find yourself in a situation where you need to complete human verification, please do not close the verification page. Instead, follow the prompts and complete the verification process as instructed. If you encounter any issues or have trouble completing the verification process, please contact our Support team for assistance.

In rare cases, the SMS option may also be blocked. This is done to prevent spam bots from exploiting this method and creating fake accounts. If you are unable to receive your human verification code via SMS, you can try using the email method instead.

By following these simple steps and understanding why human verification is necessary with Proton VPN, you can ensure a smooth and secure browsing experience while using our service. Remember, human verification is in place to protect both you and our system from spam bots and other malicious activity.

Skip human verification survey